As lessors, we are obliged to ensure that:

– you will receive a written confirmation of your booking.
– inform about routine for access and code to the accommodation no later than 14 days before access.
– the apartment matches the description on the confirmation.
– you are informed of all significant changes concerning your booking.
– you may dispose of the cabin/apartment from 4:00 p.m. on the agreed arrival day until 11:00 a.m. on the day of departure, unless otherwise confirmed. If you are not satisfied with the cottage/apartment, we are the ones you should turn to. Read about this below.

When should I pay?

If you booked earlier than 30 days before arrival, the registration fee is SEK 1000-2000 plus possible cancellation protection of SEK 300-450. The registration fee must be at our disposal within 3 days from the time of booking. It is deducted from the rent. The rest of the rent must be paid no later than 30 days before the agreed arrival date. If you booked later than 30 days before arrival, the entire rent must be paid within 2 banking days. For tenants not resident in Sweden, we require a deposit of SEK 1500. If you have a dog with you, you pay SEK 1000 as a deposit. The deposit is paid together with the final payment.

What happens if I don’t pay on time?

We will send a payment reminder, but if you still do not pay the registration fee or final payment, we will cancel your booking, and then the rules for cancellation apply.

But if something happens to me?

You can protect yourself against losing paid rent in the event of cancellation by purchasing cancellation protection. It costs SEK 300-450/cottage and entitles you to a refund in case of cancellation for certain reasons up to the day before access. It also always gives you the right to a refund in case of cancellation no later than 60 days before arrival and the right to rebook free of charge no later than 30 days before arrival.
The cancellation protection is not refunded in case of cancellation. The cancellation protection applies until the day before access in the following cases, which must not have been known when you booked:

a) death, which has affected a spouse, cohabitant, family or fellow traveller.
b) illness or accident of a serious nature, which affected yourself, spouse, partner, family or fellow traveller,
c) call-up to the armed forces or the civil defense,
d) there is any other serious event beyond your control, which you could not foresee when you booked and which means that it is not reasonable to ask you to stand by your booking, e.g. extensive fire or flooding in your home. You must be able to prove your disability with a certificate from e.g. doctor, authority or insurance company. The certificate must be available to us within 30 days from the time of cancellation.

What if I want to cancel?

You can cancel orally or in writing to us. The cancellation does not count if it is made to someone else or sent to the cottage/apartment. We are obliged to confirm your cancellation in writing. If you cancel before you have paid the full rent, we keep the registration fee. If you cancel and have cancellation protection, you can cancel up to 60 days before arrival at no cost except for the cancellation protection fee. You can also rebook to another week no later than 30 days before arrival. If you cancel later than 30 days before arrival, the certificate must be available to us within 10 days of the cancellation. If you cancel less than 30 days before arrival and do not have a valid certificate, we will keep the entire rent. If we succeed in renting out the cottage/apartment to someone else, we will refund you an amount corresponding to the new guest’s rent minus an administrative cost of SEK 1000.

What rights do I have?

If we do not provide the cabin/apartment in the promised condition or at the right time and are unable to offer you another equivalent cabin/apartment, you have the right to terminate the rental agreement. We will then pay back the rent, with a deduction for the time you have used the cabin/apartment. Instead of terminating the lease, you can request that we reduce the rent. If you have complaints, you should present them to us as soon as possible after arrival, no later than 11am the following day. Errors that occur during your stay, you should report immediately so we have a chance to fix it. The above does not apply to circumstances beyond our control, such as interruptions in the electricity or TV network. You have the right to put someone else in your place and we must accept that person unless we have special reasons to refuse. In that case, you must notify us before the day of access.

What are my obligations?

You must take good care of the cabin/apartment and follow the rules, instructions and regulations that apply. You are responsible for paying for all damages that occur to the property and its fixtures, as a result of you or someone in your party being careless. Between 11:00 p.m. and 07:00 a.m., you as a tenant must observe the greatest consideration and silence towards your neighbours. You are obliged to comply with the no smoking and no pets regulations for your cabin/apartment as stated on the confirmation. If you break this, you will be charged the cost of cleaning. You may not use the cabin/apartment for anything other than what was agreed upon when booking (usually leisure purposes) and you may not let more people stay overnight in the cabin/apartment or on the grounds than you stated at the time of booking. It is not permitted to set up tents or caravans on the plot. You must clean properly according to the checklist before departure. If you miss this, we will charge you a higher cleaning fee, depending on additional costs. Inspection normally takes place after your departure. Final cleaning can be ordered through us depending on time. You must return the key to your cabin/apartment upon departure. If you forget it or have lost the key, we will charge you a fee from SEK 500.

The agreement ceases to apply with immediate effect if

– you or someone in your party behaves in a disruptive manner in the apartment/cottage/area.
– you or someone in your party commits damage in the apartment/cottage/area
– the apartment/cottage is used for an unintended purpose.
If the agreement ceases to apply due to the aforementioned cases, you and your party must immediately move from the apartment/cottage and you are not entitled to recover any part of the rental amount.

War, natural disasters, strikes etc.:

Both you and we have the right to withdraw from the rental agreement if the cabin/apartment cannot be provided due to acts of war, natural disasters, labor market conflict, longer interruptions in the water or energy supply, fire or other similar major events, which neither you nor we could foresee or influence . In that case, we are obliged to pay back what you paid as soon as possible, with a deduction for the benefit you had from the cabin/apartment.

What if we don’t agree?

Contact us directly with any complaints. Keep in mind that your chances of getting rectified may be reduced if you delay in making a complaint. If we cannot agree, you can turn to the General Complaints Board. It consists of an impartial chairman and a number of representatives of tour operators and consumers. The consumer adviser in your home municipality can help you.

Other:

We rent to families, couples and adult groups (25+). The accommodation price does not include cleaning, bed linen, towels, toilet paper, washing-up liquid or firewood.

Privacy Policy (GDPR)

We only keep records of our customers’ names and e-mail addresses. The personal data is handled according to PUL. Let us know if you do not want to be included in the register or receive information from us.